The purpose of this web document is to inform you of Car Delivery Network Ltd policy regarding the use of, and protection of, personal data stored on our systems including the vinCARRIER app, the vinCARRIER portal and associated systems. It also explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
Car Delivery Network Ltd operates as a 'Data Processor' in accordance with the Data Protection Act 1998, Car Delivery Network Ltd is registered on the public Register of Data Controllers as maintained by the UK's Information Commissioner.
Our Data Protection Officer can be contacted at firstname.lastname@example.org
Use of personal information
Once you register or log into a Car Delivery Network (CDN) website or applications or submit information through our website (including our applications) we will know who you are and your activities on our websites and may have information about you and/or your company may be recorded on our systems. There are a number of areas within the CDN websites which record personal data, including the: registration; billing; contact; invoice; and account sections. The information requested within these sections is standard and includes name, address, phone number and email details and is collected for the purposes of facilitating your transactional requirements.
- administering your account (this will therefore include: registering your account; processing any orders which you make; communicating with you on any matter relating to the conduct of your account; and the provision of our services to you in general);
- internal record keeping;
- product and service development;
- developing our website;
- answering your queries or complaints;
- market research; and
- marketing our own products and services to you.
We would like to provide you with information about special features of our website, and/or CDN's products and services, and other information which we think you may find interesting. We may send you such information by post, push notification, email and/or telephone unless you have asked us not to do so. If you are a customer of ours or you have previously asked us for information on our products and services, we may send you information by email. However, in every marketing email message we send you we will give you the opportunity to unsubscribe from our mailings altogether. We do not provide your personal information to external organisations (i.e. outside of CDN for their own marketing purposes without your explicit consent). If at any time you do not want your information used for direct marketing purposes please contact us at email@example.com or on +44 01865 582 710 and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at firstname.lastname@example.org or on +44 01865 582 710.
Where we are undertaking any services in collaboration with a third party (this will be clear from either the branding or notices on the website), then we may be required in order to provide the respective services, to share your account details with such third party in order to administer the account (in a similar manner as mentioned above) and provide the respective services.
We collect email addresses for 3 main purposes:
- Email is our preferred means of communication, and will be used to notify our customers of developments within the CDN websites and applications.
- We use email to administer your account, for example, by alerting you when your account balance reaches a set level.
- We will use email to provide transactional notifications
- The email address on registration will be used to authenticate users or who have forgotten passwords or user account IDs.
We collect location information for 3 main purposes:
- To identify where a vehicle is collected and delivered to validate where a vehicle was when loaded / unloaded
- To track the delivery of the vehicle in transit to determine ETA's and delivery route
- To verify time and date of pickup and delivery using GPS time.
Where We Process Your Personal Data
Although we process your data within the European Economic Area ("EEA"), owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to other countries outside the EEA that do not have similar protections in place as the EEA regarding your data and its use as set out in this policy.
By submitting your information you consent to such transfers outside the EEA. Your personal information may be shared with other companies within the CDN group of companies based within or outside of the UK. We may also have third party companies providing hosting services for us. Such third party companies will act as our subcontractors, and they would hold your data for such hosting purposes only. Such subcontractors will not be provided with any permission for any other use or disclosure of your data. We will also ensure that we have reasonable safeguards in place with regard to any of our subcontractors, with regard to data retention and security. Please bear in mind that the countries to which your personal data is sent may have a different standard of data protection than the UK.
Compliance & Confidentiality
Our company complies with its obligations under the applicable data protection legislation in England. It will also take reasonable care to prevent any unauthorised access to your personal data. Our employees and contractors have been made aware of their responsibility to keep your information confidential.
As you will probably be aware and accept, the internet is not a secure medium. However we have put in place various security procedures by way of reasonable measures to protect your information. We consider the security of your personal data and the details of any transactions you make to be a matter of the highest priority. Your account information is protected by your account code and password which you should keep safe at all times. If you feel that there has been a breach in the security on your licence please contact us on +44 1865 582 710 or by email at email@example.com
When you transact on any of our websites, we use a secure server and connection. Any data you provide to us, is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is a widely used measure to guard against Internet messages being intercepted. We recommend Google Chrome as it is alway kept at latest version automatically. You should be aware, however, that older browsers cannot use SSL. To be sure, you will need Netscape version 4.05 or above, Microsoft Internet Explorer version 4 or above, or any similar generation browser (e.g. Firefox, Opera). Although your account can be set up to make repeat purchases to automatically top-up your account by credit card, we do not actually store credit card details. We only hold the last 4 digits of your card, the card holder name and a reference to the last transaction made on that card from us. It is the transaction reference that is used to make repeat purchases and this can only be used between ourselves and our payment service provider, SecureTrading.
Protecting your data
Over and above what our company does to protect your privacy and security, we would advise you to adopt the following additional measures:
- Choose a password you can remember but others will not guess.
- Change your password regularly, and if you do write it down, keep it somewhere safe and secure.
- Do not activate Autocomplete (Internet Explorer) or any similar feature.
- Do not allow your internet browser to 'remember' passwords.
- When you have finished your session on our website we recommend that you close your browser, so any history of the session is cleared. As a further security measure our website will automatically shut down your session if it is not used for more than 30 minutes.
- Clear any 'cache' so there is no record of any transactions left on screen - all major web browsers let you do this.
A "cookie" is a small text file that's stored on your computer, tablet or phone when you visit a website.
Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.
Use of Web Beacons
Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular software application or service.
Third Party Advertising
Third party sites
Third party Internet sites that hotlink to CDN are not covered by our Privacy and Security policy. CDN accepts no responsibility or liability for these sites.
Updating your details
If any of the information that you have provided to us changes, for example if you change your email address, name or other details, please let us know the correct details by sending an email to firstname.lastname@example.org.
Right of access to your information & how to contact us
When you visit our website, you have direct control over information in your personal profile. If you want to know exactly what personal information we hold on you, you can obtain it. If the information held is found to be inaccurate, we will make the necessary amendments and confirm to you that these have been made. Please write to the following address,
Data Security Director
Car Delivery Network Ltd (CDN)
2910 W Park Row Dr
If you would like to contact us with any other queries or comments, please email email@example.com and one of our team will respond accordingly.